Terms and Conditions

By accessing our web site or by making a hotel reservation you acknowledge and agree to the terms and conditions set out below.

1. Scope of our service

Travel Online and Travel Online USA contracts hotels directly and hotels themselves present offers through this web site. All content, pictures are supplied by the hotels themselves. Travel Online acts as an intermediary between the client and hotel.

2. Disclaimer

Travel Online is not liable for any price discrepancies supplied by the hotels. It is also not liable if a given hotel does not update availability as stipulated by the contract and the client does not receive the correct confirmation. Travel Online USA is responsible for handling hotel reservations. However it only acts as a platform of exchange of data between the hotel and the client. As such the client needs to contact hotel directly for any discrepancies. Neither we nor any of our affiliated companies shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the hotel as made available on our website. These terms and conditions and the provision of our services shall be governed by and construed in accordance with USA laws and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Washington state.

Our Service

Finding the hotel that meets your needs and budget.

When you go back to the Germany hotels web page just click on city you want to book a hotel in or you can fill our our check availability form to see which hotels are available.

More about our company

We have been in business for almost 9 years and have served hundreds of thousands of clients. We have 3 offices with our headquaters located in Seattle, WA in the USA:

Travel Online Sp zoo
ul. Woronicza 15,
02-625 Warszawa

Our call center in Europe serves our client needs from 8 AM to 6 PM Central European Time at the following number: +48 22 789 2641.

Booking the hotel.

When you find a hotel you would like to stay in simply click on "booking" to go to the reservation/request form. When you click "Submit" you will automatically go into secured transaction and all your credit card data will be encrypted. Once you send credit card info to us - we will make a reservation.

Some hotels require prepayment on any or some booking dates. In this case you will be informed about hotel payment and cancellation policy at the bottom of confirmation e-mail.

The web site uses 128 bit encryption Secure Server. This means that your information is encrypted while in transit. Your credit card information is safe with us. Travel Online uses secure socket layers, encryption techniques and firewalls to safeguard all of your personal information.

Booking confirmation.

Our reservation desk is open 7 days a week . So depending on the time zone we will contact you anywhere from a few hours to a day to answer your question or confirm booking. All transactions through our sites are safe and have secured reservation form.

Cancellation policy.

You are able to cancel your reservation at no service charge up to 5 days after the date of confirmation e-mail with rates. After that there is a USD 10 service fee to cancel the reservation. If you cancel your reservation 3 days prior to your arrival you might be charged cancellation fee depending on the hotel policy. Cancellation policy and method of payment may also differ in some of the hotels or on some booking dates. In this case you will be informed about hotel payment and cancellation policy at the bottom of confirmation e-mail.

Along with the confirmation e-mail you will get a link which you can click on to cancel your reservation.

Our database

Our databases feature all hotels in certain city or town. However our German database is still being built.

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